Firefly Store Solutions gets billed for this and cannot absorb this cost for you.ĭAMAGED MERCHANDISE: MUST BE REPORTED WITHIN 15 DAYS OF RECEIPT (CARRIERS WILL NOT HONOR CLAIM AFTER 15 DAYS). You will be charged for the return shipping cost, as well as the original freight amount on the invoice if this happens. Customer is responsible for all shipping charges on returns (outgoing & incoming). Factory Return Policies will apply.įor your protection, we recommend you use an insured courier with an available tracking method for returning packages to us. If any item from your order was drop-shipped from another vendor, please contact Customer Service for assistance. Special or custom orders, close-outs and used items are not returnable. Any defective items received must be reported within 30 days. Offers Good Quality, In A Variety Of Styles & Colors. Please e-mail us for assistance at as soon as possible. Shop The New Season Collection Danner Caprine Low Suede Brown NZ Online. If you receive an item damaged, do not return it. The only exception to the 30-day policy is if Fresh's Shoe Solutions determines product issues are a result of a manufacturer defect and are reported up to one year from date of purchase. No return will be accepted without a Return Authorization number. All returns must be in original packaging and in new condition for resale. You may have to select a menu option or click a button.Fresh's Shoe Solutions has a 30-day Return Policy which may be subject to a 20% restocking fee.
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